Thank you for shopping with Lucia Pads. This Shipping Policy outlines how we handle the delivery of your orders worldwide.
1. Order Processing
All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation message once your order is processed and ready for dispatch.
2. Shipping Method
We currently offer Cash on Delivery (COD) as our only payment method. Your order will be delivered to your provided address, and payment will be collected at the time of delivery.
3. Tracking Your Order
Once your order has been dispatched, you may receive a tracking number (where applicable) via email or SMS, depending on your location and courier availability. You can use this to monitor your shipment’s progress.
4. Failed Delivery Attempts
If the courier is unable to deliver your package due to incorrect address information or unavailability at the time of delivery, a second attempt may be made. After multiple failed attempts, the package may be returned to us. In such cases, please contact us at [email protected] for assistance.
5. Delivery Issues or Damaged Packages
If your order arrives damaged or you experience issues during delivery, please contact us within 48 hours of receiving your order. Include your order number and photos (if applicable) so we can resolve the issue promptly.
6. Contact Us
If you have any questions about your shipment or need support, please reach out to us at:
Email: [email protected]
XBoard Magnetic Whiteboard 48 x 36, White Board 4 x 3, Dry Erase Board with Detachable Marker Tray