At Lucia Pads, we are committed to ensuring your satisfaction. If you’re not fully happy with your purchase, we’re here to help. Please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return:
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Items must be returned within 7 days of delivery.
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Items must be unused, unopened, and in their original packaging.
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The product must be in the same condition as when you received it.
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Proof of purchase (such as your order confirmation or receipt) is required.
2. Non-Returnable Items
We do not accept returns on:
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Used products
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Products returned without original packaging
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Custom or special-order items
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Promotional or free items
3. Return Process
To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Please include:
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Your full name
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Order number
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Reason for the return
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Photos (if applicable)
Once your return is approved, we will provide instructions for the return shipment. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved:
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A full refund will be issued via your preferred method (e.g., bank transfer) within 7–10 business days.
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Refunds are issued only for the product price. Shipping and handling charges are non-refundable unless the return is due to our error.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us at [email protected] within 48 hours of delivery with photos of the issue. We will arrange a replacement or issue a full refund at no additional cost.
6. Late or Missing Refunds
If you haven’t received your refund within 10 business days:
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Check your bank account again
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Contact your bank or payment provider (processing times may vary)
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If you’ve done this and still have not received your refund, contact us at [email protected]
7. Contact Us
For any questions related to returns or refunds, please email our support team:
Email: [email protected]