This Privacy Policy describes how Lucia Pads collects, uses, and protects your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you place an order or interact with our website, we may collect the following information:
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Your name
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Shipping address
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Phone number
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Email address
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Order details and preferences
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Any other information you provide voluntarily (e.g., through contact forms or surveys)
We do not collect or store payment information, as all transactions are processed via Cash on Delivery (COD).
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill your orders
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Communicate with you about your order status and customer service needs
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Improve our website and product offerings
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Send marketing communications (only if you have opted in)
3. Sharing of Information
We do not sell, rent, or trade your personal data. We may share your information with trusted third parties only when necessary to:
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Fulfill your order (e.g., delivery providers)
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Comply with legal obligations
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Protect the rights, property, or safety of Lucia Pads and our users
4. Your Privacy Rights and Opt-Out Instructions
You may choose to:
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Opt out of marketing emails at any time by clicking the “unsubscribe” link in any email we send, or by contacting us at [email protected]
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Request access to or deletion of your personal information by emailing [email protected]
We will process all requests in accordance with applicable privacy laws.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements.
6. Security
We implement reasonable safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. International Users
As Lucia Pads operates globally, your information may be stored and processed in countries outside of your own. By using our website, you consent to the transfer of information to countries that may have different data protection laws than your country of residence.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: [email protected]